Returns, Cancellations & Shipping Damage Policy
At Modern Wood Style, we aim to ensure all customers are fully satisfied with their purchases. Please review our policies regarding returns, cancellations, and shipping damage.
IMPORTANT: ORIGINAL PACKAGING REQUIREMENT
DO NOT DISCARD THE ORIGINAL SHIPPING BOX OR ANY INTERNAL PROTECTIVE MATERIALS UNTIL YOU HAVE FULLY UNPACKED AND INSPECTED YOUR PRODUCT.
ALL ORIGINAL PACKAGING MUST BE RETAINED FOR RETURNS, EXCHANGES, AND SHIPPING DAMAGE CLAIMS. Missing packaging may affect our ability to process a return or resolve a shipping damage claim.:
Return Policy:
We offer a 30-day return policy, beginning on the date of delivery, for eligible products in brand-new, unused, and unassembled condition, with their original packaging.
Conditions of Return:
∙Buyers are responsible for return shipping costs and a 15% restocking fee.
∙Returns must be requested and approved by a Modern Wood Style representative within 30 days of delivery.
∙Products must be returned in their original condition, with all components, accessories, original shipping boxes, and all internal protective materials.
∙Products that have been assembled, installed, used, modified, or damaged after delivery are not eligible for standard returns.
∙Returns that do not meet these conditions will be refused or deemed ineligible for a refund.
Refund Processing:
Once the returned item has been received, inspected, and approved, a refund will be issued, less applicable return shipping costs and the 15% restocking fee.
Please allow up to 30 business days for your credit card provider to process the refund, depending on your financial institution.
2. Exceptions to Returns and Order Cancellations
The following items are not eligible for standard returns or cancellations:
∙Custom-made or special-order products
∙Volume or bulk orders
∙Products that have been assembled, installed, used, or modified
∙Products purchased using additional promotional coupons or discount codes
∙Products missing their original packaging and protective materials
Our storewide promotions, including our frequently offered 50% OFF storewide sale, remain covered by our standard 30-day return policy.
3. How to Initiate a Return:
∙Please contact our customer service team within 30 days of delivery to request return authorization.
∙Once approved, we will email a return shipping label to the address you provided at purchase.
∙You must securely repack the product using its original shipping box and protective materials.
∙Before shipping the item back, customers must provide clear photographs showing how they repacked the product inside the original box, including all internal protective materials. Submit these photographs to our customer service team for review to help ensure the item is properly protected during return transit.
∙We will deduct return shipping costs and the 15% restocking fee from your refund.
∙Returns sent without prior authorization may not be accepted.
4. Shipping Damage Policy:
We take great care to ensure that our products arrive safely. In the rare event of shipping damage, please follow the instructions below.
Inspection and Reporting:
∙Carefully inspect your product and packaging upon delivery.
∙Please report any visible shipping damage within 3–5 days of receipt so that we can document the issue and coordinate with the shipping carrier.
Required Photographs for Damage Claims:
To properly evaluate a shipping damage claim, please provide:
1. Damaged Item:
∙Clear close-up photographs of the damaged area
∙Full photograph of the front of the item
∙Full photograph of the back of the item
2. Shipping Box and Packaging:
∙Full photographs of the front, back, top, and bottom of the shipping box
∙Photographs of all internal protective materials
∙An inside view showing how the item was packed
3. Shipping Label:
∙A clear photograph of the white rectangular shipping label showing the recipient's name and tracking number
4. Order Information:
∙Order number
∙Customer name and contact information
Resolution Options:
After reviewing the submitted documentation, we may offer one or more of the following solutions:
∙Replacement parts for the damaged item
∙Exchange for a replacement product
∙Partial refund, where appropriate
The available resolution will depend on the nature and extent of the damage.
5. Cancellations Due to Shipping Damage:
Shipping damage is not grounds for cancellation. We will resolve the issue through replacements or exchanges.
6. Further Assistance:
Our customer service team is committed to resolving concerns promptly and ensuring customers are fully satisfied with their purchases and overall experience.
We encourage customers to contact us directly before initiating a return through Amazon, Wayfair, Etsy, or another marketplace so we can help with the best solution.
Thank you for choosing Modern Wood Style and supporting our family-owned business. We truly appreciate your trust and understanding.
Modern Wood Style
Customer Support: info@modernwoodstyle.com
