Answers to all your shipping questions can be found in the information below. Don’t hesitate to contact our Customer Service team if you still have questions.
General shipping info:
Most of our in-stock items ship in 3-5 business days.
Once your order ships, you will receive tracking information at the email address associated with your order.
Shipping is free to the contiguous 48 United States.
Our ground shipments do not require a signature for delivery.
Please contact Modern Wood Style with all order and shipping concerns. We’re happy to contact the shipping company on your behalf, if necessary!
Shipping Policy for Alaska, Hawaii, and Canada
1. Special Shipping Locations: We acknowledge that our customers from Alaska, Hawaii, and Canada are important to us. However, due to the unique logistics and shipping costs associated with these locations, our standard shipping policies do not apply.
2. Shipping Costs: Orders shipped to Alaska, Hawaii, and Canada are subject to additional shipping charges. These charges vary depending on the size, weight, and destination of the order.
3. Contacting Customer Service:
- Before Placing an Order: We highly recommend contacting our Customer Service team for a shipping quote before placing your order.
- Contact Methods: You can reach us via email, phone, or through our website's contact form.
- Information Required: Please provide the details of the items you wish to order, along with your shipping address, so we can provide an accurate shipping quote.
4. Order Processing: Once we discuss the shipping costs with you and receive your confirmation, we will proceed with processing your order.
5. Delivery Times: Shipping times to Alaska, Hawaii, and Canada may be longer than standard shipping times. We will provide an estimated delivery time when you contact us.
6. Customs and Import Duties: For orders shipped to Canada, please be aware that customs duties, taxes, and other import fees may apply. These charges are the responsibility of the recipient.
7. Customer Support: Our Customer Service team is here to assist you with any questions or concerns regarding your order or shipping arrangements.
Unfortunately, at this time, Modern Wood Style does not support International shipping. But we will work on it, to provide such service in the future.
Some of our larger, heavier items do ship via freight carrier in the wooden crate. This is not a big deal, Don’t Worry. But some extra steps are required:
Freight deliveries differ from ground deliveries:
- You must schedule your freight delivery directly with the delivery company as soon as your shipment leaves the warehouse, we will send you your tracking information, and information for scheduling your delivery with the freight company.
- An adult must be present to inspect and sign for your freight delivery. You must note any shortage or damage on the driver’s paperwork at the time you sign for the shipment.
- Unless a loading dock is available, freight deliveries are curbside, i.e. the delivery driver will take the boxes off the truck but the recipient is responsible for bringing the boxes inside.
It is the responsibility of the client to verify the shipping address and all contact information. This is especially important for freight shipments. Additionally, it is the end-user’s responsibility to coordinate delivery with the freight carrier. Failure to coordinate delivery may result in storage and additional unfortunate fees at the end-user’s expense.
Wood is a natural material, and as such, is subject to slight checking, cracking, and movement. While we will do everything in our power to minimize the chances of these occurring, it is not considered a defect in craftsmanship, and Modern Wood Style cannot be held responsible for these naturally occurring events.
Returns and Cancelations
Not satisfied with your purchase or decided to change some things up? Don’t you worry.
We provide a 7-day return policy on “like new” products in the original packaging.
Conditions of return
Buyers are responsible for return shipping costs and +15% restocking fee. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
As long as you return your item to us, in “like new” condition and in its original packaging, we will approve your return.
Please note, a return shipping fee + 15% restocking fee will be deducted from your return.
Anything purchased from Modern Wood Style, including desks with your custom configuration, is covered under our standard return policy, with a few exceptions.
We won’t be able to accept returns in the following:
- Custom/Special order items
- Volume orders
- Open-box items
- Showroom models
- Discounted products
All returns must be approved by a Modern Wood Style representative within 7 days of receipt. Once approved, we will issue a return shipping label directly to the email that was used at the time of purchase.
Items missing packaging or damaged beyond the expected wear from light use will create an additional fee to cover repairs or part replacement.
After a return has been inspected by the MWS representative, a refund will be issued. Please allow up to 30 business days for your credit card provider to process the refund.
We do not accept returns shipped to a freight forwarder.
Please contact us with any questions or concerns. We’re here to provide hustle free experience.
Shipping Damage Policy
1. Inspection Upon Arrival: We encourage all customers to thoroughly inspect the packaging and contents of their items upon delivery. It is essential to check for any signs of damage that may have occurred during shipping.
2. Reporting Damage: If you discover any damage, please contact us within three (3) days of receipt. Immediate reporting is crucial for us to address the issue promptly and effectively.
3. Required Information for Damage Claims: When reporting damage, please provide:
- A detailed description of the damage.
- Photographs of the damaged item and packaging (if applicable).
- Your order number and contact information.
4. Resolution Options: Upon receiving your damage report, we will assess the situation and offer solutions, which may include:
- Sending replacement parts for the damaged item.
- Exchanging the item for a new one.
5. Limitation on Cancellations: Please note that damages incurred during transit are not grounds for order cancellation. Our commitment is to rectify the situation through replacements or exchanges.
6. Further Assistance: Our customer service team is dedicated to resolving any issues related to shipping damage to ensure your satisfaction with your purchase.