FAQ
Shipping Damage Policy
1. Inspection Upon Arrival: We encourage all customers to thoroughly inspect the packaging and contents of their items upon delivery. It is essential to check for any signs of damage that may have occurred during shipping.
2. Reporting Damage: If you discover any damage, please contact us within three (3) days of receipt. Immediate reporting is crucial for us to address the issue promptly and effectively.
3. Required Information for Damage Claims: When reporting damage, please provide:
- A detailed description of the damage.
- Photographs of the damaged item and packaging (if applicable).
- Your order number and contact information.
4. Resolution Options: Upon receiving your damage report, we will assess the situation and offer solutions, which may include:
- Sending replacement parts for the damaged item.
- Exchanging the item for a new one.
5. Limitation on Cancellations: Please note that damages incurred during transit are not grounds for order cancellation. Our commitment is to rectify the situation through replacements or exchanges.
6. Further Assistance: Our customer service team is dedicated to resolving any issues related to shipping damage to ensure your satisfaction with your purchase.
Applicable Warranty Periods:
3 years:
• Adjustable base
• Monitor Arms
• Outlets
1 year:
• Desktop
• Drawer
• Keyboard tray
The product warranty is valid for the original purchaser of the product only and is non-transferable.
Warranty for the tables (such as dining table, conference table) available only for 6 months.
Natural wood characteristics:
Small cracks and fissures may develop with changes in humidity and temperature.
This is a natural, uncontrollable characteristic of solid wood furniture
Dear client, for the custom request please contact us directly at
sales@modernwoodstyle.com
Returns and Cancelations
Not satisfied with your purchase or decided to change some things up? Don’t you worry.
We provide a 7-day return policy on “like new” products in the original packaging.
Conditions of return
Buyers are responsible for return shipping costs and +15% restocking fee. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
As long as you return your item to us, in “like new” condition and in its original packaging, we will approve your return.
Please note, a return shipping fee + 15% restocking fee will be deducted from your return.
Anything purchased from Modern Wood Style, including desks with your custom configuration, is covered under our standard return policy, with a few exceptions.
We won’t be able to accept returns in the following:
- Custom/Special order items
- Volume orders
- Open-box items
- Showroom models
- Discounted products
All returns must be approved by a Modern Wood Style representative within 7 days of receipt. Once approved, we will issue a return shipping label directly to the email that was used at the time of purchase.
Items missing packaging or damaged beyond the expected wear from light use will create an additional fee to cover repairs or part replacement.
After a return has been inspected by the MWS representative, a refund will be issued. Please allow up to 30 business days for your credit card provider to process the refund.
We do not accept returns shipped to a freight forwarder.
Please contact us with any questions or concerns. We’re here to provide hustle free experience.
Dear client, most of our products in stock and ready for shipping within 3-5 business days. The shipping process could take up to 5 days depending on your location.