We stand firmly behind the quality of our products. In the rare event that you discover any defects or encounter any type of malfunction, we will make an honest assessment when diagnosing the issue and will repair or replace the defective items or parts necessary to correct the problem. We will do this at no cost to you and will also ship any replacement via standard ground service anywhere in the contiguous United States at our cost. Any documentation of the problem that you can provide to us, such as photos or videos will dramatically improve our ability to quickly and correctly identify the root cause of the issue and resolve it for you.
The Modern Wood Style Desk warranty period begins when you receive the product.
The following items can’t be returned or exchanged
- Custom or personalized orders
- Items on sale
Applicable Warranty Periods:
- Adjustable base
- Monitor Arms
- Keyboard tray
The product warranty is valid for the original purchaser of the product only and is non-transferable.
Warranty for the tables (such as dining table, conference table) available only for 6 months.
This warranty does not apply to:
- Normal wear and tear that occurs with use over time
- Products delivered outside of the United States and Canada
- Wood products that experience natural shifting of color over time or due to light exposure
- Damage caused by improper assembly or disassembly, improper cleaning supplies, customer modifications, abuse, or force measure, such as fire, hurricanes, or floods, use of a product in combination with items not appropriate for that product, misuse, abuse
- Custom items
The warranty covers parts only and does not include labor costs. If you requested assembly services and noticed a warranty issue not related to installation, an additional fee is required if you require installers to make a repeat visit. However, if the issue occurred during installation, we can send an installer back out to fix it at no cost to you within 30 days of the original installation.
The cost of repairing or replacing other property damaged in the event of an MWS Desk product malfunctioning (consequential damages) and the cost of lost time or loss of use of your desk (incidental damages) are not recoverable under this warranty.
Please keep all packaging materials until you have assembled, installed, and used all ordered items in the event that you notice any damage to your items or you decide to return any items within the approved return period. All returned products must be in the original packaging.
Natural wood characteristics:
Small cracks and fissures may develop with changes in humidity and temperature.
This is a natural, uncontrollable characteristic of solid wood furniture