Shipping & Returns
Answers to all your shipping questions can be found in the information below. Don’t hesitate to contact our Customer Service team if you still have questions.
General shipping info:
Most of our in-stock items ship in 3-5 business days.
Once your order ships, you will receive tracking information at the email address associated with your order.
Shipping is free to the contiguous 48 United States.
Our ground shipments do not require a signature for delivery.
For orders to Alaska, Hawaii and Canada, your shipping costs will be calculated at checkout.
Please contact Modern Wood Style with all order and shipping concerns. We’re happy to contact the shipping company on your behalf, if necessary!
Shipping cost on Canadian orders will be calculated at checkout. Once again, when your order ships, you will receive tracking information at the email address associated with your order.
Unfortunately at this time Modern Wood Style do not support International shipping. But we will work on it, to provide such service in the future.
Some of our larger, heavier items do ship via freight carrier in the wooden crate. This is not a big deal, Don’t Worry. But some extra steps are required:
Freight deliveries differ from ground deliveries:
- You must schedule your freight delivery directly with the delivery company as soon as your shipment leaves the warehouse, we will send you your tracking information, and information for scheduling your delivery with the freight company.
- An adult must be present to inspect and sign for your freight delivery. You must note any shortage or damage on the driver’s paperwork at the time you sign for the shipment.
- Unless a loading dock is available, freight deliveries are curbside, i.e. the delivery driver will take the boxes off the truck but the recipient is responsible for bringing the boxes inside.
It is the responsibility of the client to verify the shipping address and all contact information. This is especially important for freight shipments. Additionally, it is the end-user’s responsibility to coordinate delivery with the freight carrier. Failure to coordinate delivery may result in storage and additional unfortunate fees at the end-user’s expense.
Wood is a natural material, and as such, is subject to slight checking, cracking, and movement. While we will do everything in our power to minimize the chances of these occurring, it is not considered a defect in craftsmanship, and Modern Wood Style cannot be held responsible for these naturally occurring events.
Returns and Cancelations
Not satisfied with your purchase or decided to change some things up? Don’t you worry.
We provide a 30-day return policy on “like new” products in the original packaging.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
As long as you return your item to us, in “like new” condition and in its original packaging, we will approve your return.
Please note, a return shipping fee will be deducted from your return.
Anything purchased from Modern Wood Style including desks with your custom configuration is covered under our standard return policy, with a few exceptions.
We won’t be able to accept returns in the following:
- Custom/Special order items
- Volume orders
- Open-box items
- Showroom models
- Sale products
All returns must be approved by a Modern Wood Style representative within 30 days of receipt. Once approved, we will issue a return shipping label directly to the email that was used at the time of purchase.
Items missing packaging or damaged beyond the expected wear from light use will create an additional fee to cover repairs or part replacement.
After a return has been inspected by the MWS representative, a refund will be issued. Please allow up to 5-10 business days for your credit card provider to process the refund.
We do not accept returns shipped to a freight forwarder.
Please contact us with any questions or concerns. We’re here to provide hustle free experience.