Policies

Wood is a natural material, and as such, is subject to slight checking, cracking and movement. While we will do everything in our power to minimize the chances of these occurring, it is not considered a defect in craftsmanship and Modern Wood Style cannot be held responsible for these naturally occurring events.

Delivery

Delivery from MWS charge is based on your ZIP code. The cost included on your invoice. Most deliveries are done between 10 a.m. - 5 p.m. on weekdays. Some larger pieces, multiple pieces, or deliveries with difficult access require an up-charge. All balances due must be paid in full at the time of delivery.

Returns

Ready furniture, non custom, may be returned for refund within 7 days of delivery. However 20 % restocking fee will be applied. Special orders, custom made furniture, we offer credit only for the cost of the custom made furniture less any finishing charges less a 20 % restocking fee. There are no credits after 30 days. The customer is always responsible for return delivery charges.

Custom Orders

A 50 % deposit is required to start any project. You must come in to approve your piece before scheduling a delivery. It is also can be done by confirming email. Any remaining balance should be paid before the delivery. A restocking fee will be charged to cancelled custom orders.

*We are family owned and run. We don't have items in stock and do everything by hand. We purchase wood from various sources to build custom pieces for customers. If there is any change to an order, contact us immediately so that both parties can make the necessary changes or work something out.