Policy

Wood is a natural material, and as such, is subject to slight checking, cracking and movement. While we will do everything in our power to minimize the chances of these occurring, it is not considered a defect in craftsmanship and Modern Wood Style cannot be held responsible for these naturally occurring events.

Delivery

1) local delivery:

We provide the delivery within San Francisco and Bay area.
Delivery (to the ground floor) is calculated based on the zip code.
If you would like to have an inside delivery, this is to be discussed additionally.

2) shipping all over the country:

We ship via Freight LTL, and they have done a great job of delivering our furniture. We disassemble the table and then palletize it and put it in the crate.

We’ve got the crating pretty well dialed in for what we ship, and our damage rate on LTL stuff is just under 1%. We also add insurance to all the shipments, and when something does go wrong, we build you a replacement, and then deal with the claim later on our end, so you don’t have to fight with the carrier or deal with the paperwork. The loss of the table or any damages to our items, caused by the trucking company, are not the causes for canceling the order. We also provide you with photos of the goods and packaging taken before shipment.

In case you have any problems with our goods, you should immediately provide us with photos of damages and any other proof (text confirmation, e-scan of freight tickets).

Don’t sign the delivery ticket without the notes of missing/broken parts.

The shipping company only deliveries to the ground floor. Since our tables are packed in a strong and heavy crate, you need a few people to accept the table. But if you would like any other service, you can deal directly with the Freight Company (you can then contact them to deliver your table and bring it inside your house or office).

Returns

Custom wooden tables and any other custom projects are made per order and are non-returnable. 

Ready furniture, non-custom, may be returned for a refund within 2 days of delivery. However, a 20 % restocking fee will be applied. The customer is always responsible for return delivery charges.

Custom Orders

A 50 % deposit is required to start any project. You must come in to approve your piece before scheduling a delivery. It is also can be done by confirming email. Any remaining balance should be paid before the delivery. A restocking fee (50% of the deposit payment) will be charged to canceled custom orders.

*We are family owned and run. We don’t have items in stock and do everything by hand. We purchase wood from various sources to build custom pieces for customers. If there is any change to an order, contact us immediately so that both parties can make the necessary changes or work something out.