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Policy

Shipping information

Answers to all your shipping questions can be found in the information below. Don’t hesitate to contact our Customer Service team if you still have questions.

 

General shipping info:

Most of our in-stock items ship in 1-5 business days.

Once your order ships, you will receive tracking information at the email address associated with your order.

Shipping is free to the contiguous 48 United States.

Our ground shipments do not require a signature for delivery.

For orders to Alaska, Hawaii and Canada, your shipping costs will be calculated at checkout.

Please contact Modern Wood Style with all order and shipping concerns. We’re happy to contact the shipping company on your behalf, if necessary!

 

Canadian shipping:

Shipping cost on Canadian orders will be calculated at checkout. Once again, when your order ships, you will receive tracking information at the email address associated with your order.

 

International shipping:

Unfortunately at this time Modern Wood Style do not support International shipping. But we will work on it, to provide such service in the future.

 

Freight shipments:

Some of our larger, heavier items do ship via freight carrier in the wooden crate. This is not a big deal, Don’t Worry. But some extra steps are required:

Freight deliveries differ from ground deliveries:

  1. You must schedule your freight delivery directly with the delivery company as soon as your shipment leaves the warehouse, we will send you your tracking information, and information for scheduling your delivery with the freight company.
  2. An adult must be present to inspect and sign for your freight delivery. You must note any shortage or damage on the driver’s paperwork at the time you sign for the shipment.
  1. Unless a loading dock is available, freight deliveries are curbside, i.e. the delivery driver will take the boxes off the truck but the recipient is responsible for bringing the boxes inside.

 

It is the responsibility of the client to verify the shipping address and all contact information. This is especially important for freight shipments. Additionally, it is the end-user’s responsibility to coordinate delivery with the freight carrier. Failure to coordinate delivery may result in storage and additional unfortunate fees at the end-user’s expense.

 

Wood is a natural material, and as such, is subject to slight checking, cracking and movement. While we will do everything in our power to minimize the chances of these occurring, it is not considered a defect in craftsmanship and Modern Wood Style cannot be held responsible for these naturally occurring events.

 

Returns and Cancelations

Not satisfied with your purchase or decided to change some things up? Don’t you worry.

We provide a 30 day risk free return policy on “like new” products in the original packaging. As long as you return your item to us, in “like new” condition and in its original packaging, we will refund you in full.

Anything purchased from Modern Wood Style including desks with your custom configuration, is covered under our standard return policy, with a few exceptions.

We won’t be able to accept return in the following:

  1. Special order items
  2. Volume orders
  3. Open box items
  4. Showroom models
  5. Sale products

 

All returns must be approved by Modern Wood Style representative within 30 days of receipt. Once approved, we will issue a return shipping label directly to the email that was used at the time of a purchase.

 

Items missing packaging or damaged beyond the expected wear from light use will create an additional fee to cover repairs or part-replacement.

After a return has been inspected by MWS representative, a refund will be issued. Please allow up to 5 business days for your credit card provider to process the refund.

Canadian orders are eligible for returns.  Please note, a return shipment fee will be deducted from your return.

We do not accept returns shipped to a freight forwarder.

Please contact us with any questions or concerns. We’re here to provide hustle free experience.

 

Warranty

We stand firmly behind the quality of our products. In the rare event that you discover any defects or encounter any type of malfunction, we will make an honest assessment when diagnosing the issue and will repair or replace the defective items or parts necessary to correct the problem. We will do this at no cost to you and will also ship any replacement via standard ground service anywhere in the contiguous United States at our cost. Any documentation of the problem that you can provide to us, such as photos or videos will dramatically improve our ability to quickly and correctly identify the root cause of the issue and resolve it for you.

The Modern Wood Style Desk warranty period begins when you receive the product.

 

Applicable Warranty Periods:

 

3 years:

  • Adjustable base
  • Monitor Arms
  • Outlets

 

1 years:

  • Table top
  • Drawer
  • Keyboard tray

 

The product warranty is valid for the original purchaser of the product only and is non-transferable.

This warranty does not apply to:

  • Normal wear and tear that occurs with use over time
  • Products delivered outside of the United States and Canada
  • Wood products that experience natural shifting of color over time or due to light exposure
  • Damage caused by improper assembly or disassembly, improper cleaning supplies, customer modifications, abuse, or force measure, such as fire, hurricanes or floods, use of a product in combination with items not appropriate for that product, misuse, abuse

 

Warranty covers parts only and does not include labor costs. If you requested assembly services and noticed a warranty issue not related to installation, an additional fee is required if you require installers to make a repeat visit. However, if the issue occurred during installation, we can send an installer back out to fix it at no cost to you within 30 days of the original installation.

 

The cost of repairing or replacing other property damaged in the event of an MWS Desk product malfunctioning (consequential damages) and the cost of lost time or loss of use of your desk (incidental damages) are not recoverable under this warranty.

 

Please keep all packaging materials until you have assembled, installed, and used all ordered items in the event that you notice any damage to your items or you decide to return any items within the approved return period. All returned products must be in the original packaging.