FAQ FAQ
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FAQ

Helpie FAQ

  • Damages

    Dear customer, please treat with the understanding that unfortunately some parcels could be delivered damaged during the shipping, but please do not worry, we will replace the damaged part for a new one as soon as possible.

  • What kind of warranty do you offer?

    Applicable Warranty Periods:
    3 years:
    • Adjustable base
    • Monitor Arms
    • Outlets
    1 year:
    • Desktop
    • Drawer
    • Keyboard tray
    The product warranty is valid for the original purchaser of the product only and is non-transferable.
    Warranty for the tables (such as dining table, conference table) available only for 6 months.
     
    Natural wood characteristics:
    Small cracks and fissures may develop with changes in humidity and temperature.
    This is a natural, uncontrollable characteristic of solid wood furniture

  • Do you offer custom orders?

    Dear client, for the custom request please contact us directly at
    sales@modernwoodstyle.com

  • Whats the return policy?

    Not satisfied with your purchase or decided to change some things up? Don’t you worry.
    We provide a 30-day return policy on “like new” products in the original packaging.
    Conditions of return
    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
    As long as you return your item to us, in “like new” condition and in its original packaging, we will approve your return.
    Please note, a return shipping fee will be deducted from your return.
    Anything purchased from Modern Wood Style including desks with your custom configuration is covered under our standard return policy, with a few exceptions.
    We won’t be able to accept returns in the following:
    1. Custom/Special order items
    2. Volume orders
    3. Open-box items
    4. Showroom models
    5. Sale products
     
    All returns must be approved by a Modern Wood Style representative within 30 days of receipt. Once approved, we will issue a return shipping label directly to the email that was used at the time of purchase.

  • How long does it take to ship?

    Dear client, most of our products in stock and ready for shipping within 3-5 business days. The shipping process could take up to 5 days depending on your location.